Refund and Cancellation Policy

Last updated: 1 October 2026

This policy explains when you can cancel or ask for a refund from TFast Digital Agency on tfastdigital.com. It is part of our Terms of Service. Nothing in this policy limits any right you have under the law that cannot be excluded.

1. Custom web and software projects

Custom work is covered by your written quotation or agreement. That document sets the price, the payment stages (milestones), what is delivered and when. It controls refunds and cancellation. If it conflicts with this policy, the quotation or agreement wins. Where it says nothing on a point, the rules below apply.

Payment by milestones: custom projects are usually paid in stages, as stated in your quotation or agreement.
Work already delivered: payment for stages that are finished and delivered is normally not refundable.
If you cancel before work starts: you may ask for a refund of a deposit within 7 days of paying it, if no work has started.
If you cancel during the project: you pay for the work done up to the date you cancel. Any amount you have paid beyond that work may be refunded.
If we cannot deliver: if TFast cannot deliver the agreed work, we will refund the amount paid for the part that was not delivered.
Problems with delivered work: tell us in writing within 14 days of delivery. We will first try to fix or redo the work. A refund is considered only if we cannot put it right, and only as your agreement allows.

2. Digital products and downloads

This covers software, licences and other digital goods from our products pages.

Digital products can be copied once delivered. So purchases are final once the download, licence key or access has been delivered, except in the cases below.
You can ask for a refund within 7 days of purchase if:
- the product is materially different from its description;
- the product does not work as described, and we cannot fix it within 5 days of your report;
- you were charged twice or charged by mistake; or
- we could not deliver the product.
We do not refund because you changed your mind, bought the wrong product, or the product does not suit your business, once it has been delivered.
Before you buy, use the "Ask about this product" option if a detail is unclear.

3. Hosting, maintenance and other ongoing services

Hosting, website maintenance and other ongoing services are covered by your quotation or agreement. Where an ongoing service renews, these rules apply unless your agreement says otherwise:

You can cancel before your next renewal date by contacting us. Cancelling stops future charges.
We do not usually refund a period that has already started.
If you are charged for a renewal you did not agree to, tell us within 7 days and we will review it.
Costs paid to other companies on your behalf, such as domain names, may not be refundable.

4. Donations

TFast is a business. It is not a charity, NGO or non-profit. Donations to our Digital Skills Initiative (see tfastdigital.com/donate) are voluntary support. They are not tax-deductible.

Donations are not refundable, unless we say otherwise in writing.
If you made a donation by mistake, for example a wrong amount or a duplicate payment, contact us within 7 days. We will review it and refund it where it is a genuine mistake.
Donations do not buy products or services and do not guarantee any particular outcome.

5. Orders we cancel

If we cancel an order, for example because of a pricing error, because we cannot deliver, or because we suspect fraud, we will refund what you paid for it.

6. How to ask for a refund or cancel

your name and the email address on your account;
your order number, quotation or agreement reference, or the date and amount of the payment;
what you want (cancel, refund or fix), and why.

TFast Digital Agency, Wakiso, Uganda
Email: tfastdigital256@gmail.com
WhatsApp: +256 751 399 620

Please do not send full card numbers, passwords or ID numbers in your message.

7. How we process requests

We will confirm we received your request within 2 business days.
We will tell you our decision, and the reason if it is a refusal, within 7 business days.
Approved refunds are paid back using the same method you paid with, where possible, within 10 business days of approval.
Payment providers and banks may charge fees or take time on their side. Where they deduct fees from a refund, we will tell you, unless the error was ours.
If you are not happy with our decision, please tell us. We will look at it again. You may also have other rights under the law.

8. Changes to this policy

We may update this policy. The new version applies from the "Last updated" date and does not change an order or written agreement you have already made with us. See also our Privacy Policy.